Terms of Service

These terms are an agreement between you and Observable (Pty) Ltd (registration number [reg no]), which operates Handoff (“Handoff”, “we”, “us”). By creating an account or using Handoff you agree to these terms. If you do not agree, do not use the service.

Who may use Handoff

You must be at least 18 years old and able to enter into a binding agreement. If you use Handoff on behalf of a business, you confirm you are authorised to bind that business.

The service

Handoff lets you automate replies to comments on your Instagram posts: when a comment matches a trigger you set, we send the commenter a direct message with the next step you chose (a WhatsApp link, a checkout link, your PayShap details or a coupon), and we show you an inbox of what happened. Handoff is currently in beta.

Your account

You are responsible for the information you provide, for keeping your login secure, and for all activity under your account. Tell us promptly of any unauthorised use.

Instagram, WhatsApp and Meta

You authorise us to access your Instagram account using the permissions you grant, so we can act on your behalf. Your use of Instagram and WhatsApp is also governed by Meta’s own terms and policies, which you must comply with. We depend on Meta’s platforms and may lose or have access changed at any time; features may change or stop working as a result.

Acceptable use

• Follow all applicable laws and Meta’s platform terms, rate limits and anti-spam rules.
• Do not send unlawful, misleading, harassing or unsolicited content, and honour opt-outs.
• You are solely responsible for the automations, keywords and messages you configure and send.
• Do not misuse, interfere with, or attempt to gain unauthorised access to the service.

Your buyers’ data

You are responsible for handling the personal information of people who comment on your posts lawfully, including under POPIA, and for any notices, consents and opt-outs they are entitled to. See our Privacy Policy.

Payments

Handoff does not process payments and is not a party to any transaction between you and a buyer. The WhatsApp, checkout, PayShap and coupon details you configure are your own. You are responsible for collecting payment and for any refunds, disputes, chargebacks and taxes.

Beta, fees and availability

Handoff is provided on an “as is” and “as available” basis and is free while in beta. We may add, change or remove features, and we may introduce fees in future with prior notice. We do not guarantee uninterrupted or error-free operation.

Intellectual property

We own Handoff and all related intellectual property. You keep ownership of the content you provide, and grant us the licence needed to operate the service for you.

Disclaimers and liability

To the maximum extent permitted by law, we disclaim all warranties and are not liable for indirect, incidental or consequential loss, or for loss of profits, revenue, data or goodwill, arising from your use of Handoff. Nothing in these terms limits liability that cannot be limited by law.

Indemnity

You agree to indemnify us against claims arising from your use of Handoff, your content or messages, or your breach of these terms or applicable law.

Suspension and termination

You may stop using Handoff and delete your account at any time. We may suspend or terminate access if you breach these terms or to protect the service or others.

Governing law and contact

These terms are governed by the laws of the Republic of South Africa. We may update them and will post the new version here with a revised date. Questions can be sent to [contact email].